Thank you for visiting and shopping at udpwr.com. UDPOWER aims to offer you the best shipping options. The following are the terms and conditions that constitute our shipping policy.
How long does delivery take?
• All orders are processed within 3-5 business days.
• The estimated delivery time is 5-8 business days.
• Orders are not shipped or delivered on weekends or public holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.
How will I know my delivery be shipped?
• You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.
If your tracking information has not been updated within 10 business days, please contact support@udpwr.com.
Who will transport my goods?
Our current primary shipping carriers are USPS and FedEx.
You can contact FedEx: 1-(800)-463-3339 or USPS: 1-(800)-275-8777 for further shipping information.
Where does UDPOWER ship to?
UDPOWER orders are shipped to the contiguous United States (does not include outlying islands and overseas territories).
Shipping Information
• Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
• WE DO NOT SHIP TO A P.O. BOX OR APO/FPO/DPO ADDRESSES.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a window to correct an incorrect shipping address. Please contact us immediately at support@udpwr.com if you believe you have provided an incorrect shipping address within.
Lost/Stolen Packages:
UDPOWER Online Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@UDPWR.com
Damages
• If you received your order damaged, please contact UDPOWER Support within 7 business days at support@udpwr.com.
• We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.
For Pre-Ordered or Back-Ordered Items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and only received a part of your item don’t worry, you will receive your other items shortly after.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Shipping Support
For order and shipping-related inquiries, return requests, and instructions to return any products, please contact UDPOWER Support at support@udpwr.com.
After-Sale Service Contact
Email: support@udpwr.com
Phone: +1 626-407-6401 (English service only. International charges apply if calling from outside of the US)
