Thank you for visiting and shopping at udpwr.com. UDPOWER aims to offer you the best shipping options. The following are the terms and conditions that constitute our shipping policy.

How long does delivery take?

• All orders are processed within 3-5 business days.
• The estimated delivery time is 5-8 business days.
• Orders are not shipped or delivered on weekends or public holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.

How will I know my delivery has been shipped?

• You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
• The tracking information will be updated within 48 hours.
• If your tracking information has not been updated within 10 business days, please contact support@udpwr.com.

Who will transport my goods?

Our current primary shipping carriers are USPS and FedEx.

• Contact FedEx: 1-(800)-463-3339
• Contact USPS: 1-(800)-275-8777

Where does UDPOWER ship to?

UDPOWER orders are shipped to the contiguous United States (does not include outlying islands and overseas territories).

Shipping Information

• Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
• WE DO NOT SHIP TO A P.O. BOX OR APO/FPO/DPO ADDRESSES.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a window to correct an incorrect shipping address. Please contact us immediately at support@udpwr.com if you believe you have provided an incorrect shipping address.

Lost/Stolen Packages

UDPOWER Online Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier using the information provided on our Tracking Page. If you have further questions, contact our support team at support@udpwr.com.

Damages

• If you received your order damaged, please contact UDPOWER Support within 7 business days at support@udpwr.com.
• We are not responsible for any losses, including missing parcels, package damage, losses due to delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

For Pre-Ordered or Back-Ordered Items

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered as soon as they become available. If you ordered more than one item on a single order and only received a part of your order, don’t worry—you will receive your remaining items shortly after.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Shipping Support

For order and shipping-related inquiries, return requests, and instructions to return any products, please contact UDPOWER Support at support@udpwr.com.

After-Sale Service Contact

• Email: support@udpwr.com
• Phone: +1 626-407-6401 (English service only. International charges apply if calling from outside the US)

UDPOWER Return & Refund Policy

We hope you love what you've ordered! But just in case you're not completely satisfied, we've made the return process super easy.

Manufacturers, suppliers, or publishers, other than UDPWR.com, may provide their own policies. Please contact them for further information. Note that return and refund policies may vary according to local laws and regulations.

Cancellation

• Customers can request a full refund within 24 hours after placing an order on UDPWR.com.
• We will charge a transaction fee for refund requests made 24 hours after the order is placed but before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users, 3.3% for Klarna users).
• Orders cannot be canceled after they are shipped.

Return

• The return service is currently available to US orders only.
• Unsatisfied with your purchase? Return items in their original packing within 30 days of receiving them for an exchange or refund.
• If 30 days have passed since your purchase, we cannot offer a refund or exchange.
• For quality issues, we offer a full refund or a one-time free replacement within 30 days of receiving the items.
• Please collect the package first if your order has been shipped and you wish to return it. Then, contact UDPOWER Support at support@UDPWR.com for return instructions.
• A double shipping fee may be deducted from the original payment if shipments are rejected.
• For US orders, return shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) will be charged.

Return Process

• Contact UDPOWER Support at support@UDPWR.com to start the return process. Provide proof of purchase, such as an invoice.
• You will receive instructions on how to properly pack the products and return them. Ensure all components are included in the package.

Refund

• After the product is returned to our warehouse, a refund will be issued within 14 business days.
• You will receive an email notification once your refund is processed. If you have not received the refund after 14 business days, contact us at support@UDPWR.com.

Return Shipping Cost

Product	Shipping Cost
UDPOWER C500 PORTABLE POWER STATION	$32
UDPOWER C600 PORTABLE POWER STATION	$49
UDPOWER 120W SOLAR PANEL	Based on actual shipping cost

Note: Return shipping costs include shipping costs and handling fees.

After-sale Service Contact

• Email: support@UDPWR.com